CHALLENGES OF USING ARTIFICIAL INTELLIGENCE IN THE WORK OF PUBLIC ADMINISTRATION

Abstract

In the paper, the author deals with the current issue of introducing artificial intelligence
in the work of public administration, as a logical process of upgrading the digital transformation
of public administration in a global framework. Starting from the fact that modern public
administration is called upon to fulfil several key characteristics: to be efficient, transparent,
inclusive, service-oriented, and above all, legally regulated. The author points out that the
introduction of digital technologies, automated systems, artificial intelligence and
interoperable databases can advance these goals. However, she points out that for the
introduction of digital transformation and artificial intelligence in public administration,
several assumptions need to be met: the existence of a clear political will for implementation;
continuous development of the technical infrastructure; providing big data and interoperability
at all levels; educated public servants and citizens to provide and use such services and of
course on a clear, predictable and integrated legal framework.